BOOKINGS, REFUNDS, PAYMENTS & CANCELLATIONS
CLINIC TERMS & CONDITIONS
INFORMATION
All patients are required to provide contact details; including credit/debit card details, address, telephone and email in order to secure an appointment.
All clients will complete a Medical history form prior to their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
You may choose to remove yourself from our mailing list at any time, by unsubscribing.
APPOINTMENTS
All Nurse Consultations cost £40. This fee will be excluded from your total bill if you decide to go ahead with treatment or purchase, or be deducted from your total bill should you come back for treatment at a later date.
Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
When diaries are particularly busy, we may take a nominal deposit, of £30, refundable on attendance, to mitigate missed appointments.
If you do NOT attend a booked appointment, and fail to advise us in advance, you will NOT be entitled to a refund of your booking fee.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
All patients are seen for consultation and assessment;
Treatment for Anti-Wrinkle/Anti-Aging is NOT provided on the First Visit.
The Nurse reserves the right to refuse treatment if at time of consultation, patient is thought to be unsuitable, or it is not in their best interests to proceed.
CHILDREN
We do NOT treat children or young adults under the age of 21.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.
PAYMENT
Consultations: £40 – redeemable against treatment or purchase.
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment.
The clinic accepts cash, or major debit and credit cards.
A discretionary deposit will be taken for some treatments and in some circumstances
REFUNDS
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
Consultation and assessment
Provision of information and advice
Safe treatment with evidence based products
Follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
FEEDBACK
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website, via Google, trust pilot & Facebook reviews.
COMPLAINTS
If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.